Refund Policy

At ATHLEVO, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help. Below is everything you need to know about our refund policy.

1. Eligibility for Refunds
We accept refunds on products that are:

  • Unused and in their original, unworn, or unwashed condition
  • Returned within [number] days of receiving the order
  • Accompanied by the original receipt or proof of purchase

2. Non-Refundable Items
Unfortunately, some items are not eligible for a refund. These may include:

  • Products that have been worn, washed, or altered
  • Sale items or clearance products (unless stated otherwise)
  • Gift cards or digital products

3. How to Request a Refund
To request a refund, please follow these steps:

  1. Contact our customer service team at [email address] within [number] days of receiving your order.
  2. Provide your order number, details of the product(s) you want to return, and a brief explanation of why you're requesting a refund.
  3. Our team will review your request and provide you with instructions on how to return the item(s).

4. Refund Process
Once we receive the returned product(s) and verify that they meet the refund conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take up to [number] business days for the refund to be reflected in your account, depending on your bank or payment provider.

5. Return Shipping Costs
Customers are responsible for the shipping costs associated with returning items, unless the return is due to a mistake on our part (e.g., defective or incorrect products). We recommend using a trackable shipping service to return your items, as we cannot guarantee that we will receive your returned item.

6. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same process as a return, and we will assist you in placing a new order for the desired product.

7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at [email address] within [number] days of receiving the product. We will arrange for a return or exchange at no additional cost to you.

8. Late or Missing Refunds
If you haven’t received a refund yet, please first check with your bank or payment provider. There may be processing delays. If you’ve done this and still haven’t received your refund, please contact us at [email address] or [phone number], and we will assist you further.

9. Contact Us
If you have any questions regarding our refund policy or need assistance with a return or exchange, please don’t hesitate to contact us at [ndgds4d96r@privaterelay.appleid.com ]Our customer service team is here to help!